All questions related to your profile and managing it

• How can I change my password? 442
• I play in several clubs, can I have a single login? 275
• I have a single account across several clubs, how do I choose which club to display? 208
• A family member wants to become a member, can I add them? 167
• How do I book for a family member? 33
• I've lost my password. How can I recover it? 257
• How do I change my profile photo and information? 35
• I have several accounts: how do I merge them into a single login? 39
• How do I change the site language? 43
• How do I set my personal access code? 44
• My data: download, leave the club, delete my account 54
• How do I become a club member online? 61

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 168
• Why are some cells pink on the board? 397
• How can I make a booking 965
• How can I book with a guest? 269
• How can I edit a booking? 224
• How can I delete a booking? 320
• All courts are occupied. Can I join the waiting list? 90
• What payment methods are available to me for a booking? 121
• How to create an open booking 70
• How to join an open match 60
• Where can I find the court access code (door code)? 36
• How do I withdraw from an open match? 35
• How do I view my booking history? 49
• How do I see the weekly schedule? 25
• How do I find and book at another club? 36

How do I register for a camp or a school?

• Sign up for a tennis lesson 115

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 33
• How do I pay for a booking with my wallet? 33
• How do I split the payment with my partner? 31
• How do I use my restaurant vouchers? 25
• How do I view and pay my invoices? 34
• How do I download my certificates? 37
• How do I send money from my wallet to another member? 65

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 35
• How do I join my club's WhatsApp groups? 32
• How do I take part in the Défi-Plugin (challenge tournament)? 37

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 48
• How do I turn on dark mode? 43
• How do I install the Plugin.ch mobile app? 39
• How do I choose the notifications I receive on my phone? 46
• Where can I find the messages sent by my club? 56

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 64
• The administration home page 51

• Manage access 64
• Manage membership cards 54
• Manage clubhouse 42
• Manage restaurant credit 42
• Manage email sending 53
• Manage invoicing 43
• Manage member groups 34
• Manage registrations 44
• Manage special days 45
• Manage offers 42
• Manage online payments 30
• Manage billing regions 36
• Manage the club manager 40
• Manage challenge tournaments 50
• Manage RFID validation 55
• Manage general settings 31
• Setting up the accounts (general ledger) 59
• Configure EBICS: connect Plugin.ch to your bank 69
• Gate access log 48
• Manage multiple buildings 45

• Create a new court 42
• Manage court groups 51
• Manage booking periods 62
• Manage court usage 51
• List, edit, or delete a court 49
• Manage sports 71
• Close courts 56

• Create a new season 33
• Edit or delete a season 35
• Open the winter season by copying last season 27
• Link a sport to a season 52

• Manage recurrence authorizations 41
• Manage restrictions 51
• Manage subscription type 58
• Create booking prices: per session or per season 30
• Check rates with the rate grid 68
• Manage non-member and pay-as-you-go deductions 39
• Booking without a subscription: the guest subscription 33

• Create an item 46
• Assign an item to a member 31
• Edit or delete an item 42
• Delete an item assigned to a member 40
• Import linked items from Excel 49

• Display the member list 57
• Create a new member 58
• View a member's detailed information 54
• Display a member's operational data 51
• Manage member subscriptions 41
• Import member data 38
• Print member cards 31
• Print and export the member list 25
• Charge an item to a member or a group 32
• Link a member to a group 43
• Edit and delete a member 37
• Search for a member 40
• Managing duplicates: merging two profiles 59
• Managing units to be deducted: personalised hours and non-members 57
• Manage Swiss Tennis licenses 47
• Topping up a member's wallet 41
• Find and reactivate a removed member 51
• Issue a certificate for a member 49
• Managing families 45
• Handling erasure requests (GDPR) 39

• Add a new sponsor 54
• Invoice sponsors 50
• Re-invoice sponsors 34

• Assign and remove a role 46
• Roles and access: create and edit a role 54

• Activating the Lessons module 58
• Creating lesson items 37
• Create, edit, and delete a lesson 49
• Manage lesson groups 35
• Manage lesson enrollments 52
• Prerequisite 53
• Invoice and reminder texts 35
• Teachers' schedule 52
• Grouped payments of registrations (basket) 66
• Change the rate of a registration 65
• Copy a lesson for the next season 60

• Complete management of equipment rental 61

• Find old invoice groups (archives) 47
• Invoice considerations and display 57
• Create invoices 44
• Send invoices by email 57
• Manage payment reminders 42
• Print invoices 36
• List and search invoices 38
• Edit and delete invoices 51
• Invoicing a membership fee or an item: what's the difference? 41
• Automatic reminders for e-mail invoices 59
• Keeping the accounts with the general ledger 53
• Manage family discounts 59
• Import accounts from Excel 48
• Carry an overpayment over to the next invoice 65
• Transit accounts for online payments 33
• How invoice dates are calculated 44
• Annuler une facture ou une ligne déjà comptabilisée 38

• List of bank payments 34
• Processing via bank files 37
• Process a manual payment 51

• Process installments 50

• Managing bookings in the schedule 70
• Configure and use open matches 59
• Manage the set times 30
• Create a promo code and use it 49
• Refund a fixed-hour session that was released and taken again 45
• Moving a booking and creating a recurrence in the schedule 57
• Creating and managing recurrences 39
• The weekly view and the all-sports view 45
• The cash journal and the history of a booking 55
• Manage cash register prices 52
• Offering items with a booking 69
• Deleted bookings and deletion records 44
• Replace a player on a fixed hour 46
• A fixed hour cannot be added: nothing is displayed 57

• Manage automatic emails 40
• Sending bulk emails 56
• Manage messages 44
• History of sent emails 57
• Writing an e-mail with the editor 69
• Birthday and inactive member e-mails 56

• Manage challenge tournaments 48

• Enable partner search 48

• The statistics dashboard 46
• Invoicing bookings from the statistics 62

• Access the program 58
• Booking by a member 63

• Creating and configuring a lesson 51
• Sign up for a tennis lesson 46
• Managing registrations (administrator) 65
• Managing groups and the schedule 50
• Tennis lesson invoicing 48
• Invoicing check and Youth and Sport export 41

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 46
• Adding and editing an employee 43
• Special cases: minor salary, young people, pensioners, LPP 40
• Running the monthly payroll 43
• Entering a compensated absence (army, maternity, illness, accident) 51
• The 13th salary and holidays for hourly employees 42
• Paying salaries and reconciling them with the bank 42
• Correcting an approved payslip 37
• Salary certificates and annual lists 49

You'll find all the questions about booking without an account

• How can I book if I don't have an account 881
• Where can I find available courts in my area? 153
• How can I edit/cancel my booking if I don't have an account? 184